The Lead Technical Consultant plays a critical role in the Professional Services team, delivering and leading IT infrastructure projects across a variety of technology stacks, including but not limited to networking, cloud migrations, and system modernisation initiatives. In addition to these core responsibilities, the role will also involve leading cyber recovery efforts to support clients impacted by ransomware incidents. This position demands high-quality, fast-paced execution and a strong ability to stabilise and secure environments. The ideal candidate will have a solid background in IT services, excellent leadership skills, and a proven track record of successful project delivery. You will also be expected to support other functions and teams, within reason, as we navigate our way through the rapid growth phase of the business.

Key Responsibilities

• Project Delivery: Assist with the planning, execution, and delivery of Cyber recovery engagements and projects, ensuring they are completed at pace and within scope.

• Client Engagement: Build and maintain strong relationships with clients, acting as a Lead technical escalation.

• Team Leadership: Support, mentor, and develop junior engineers.

• Service Delivery: Ensure the delivery of high-quality services that meet or exceed client expectations.

• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the Cyber Recovery Team

Qualifications

• Experience: Minimum of 5 years of experience in IT services, with at least 3 years in a lead technical role delivering professional services or being apart of project delivery teams

Skills

• Outstanding technical skills and understanding (Microsoft 365,Azure and general IT infrastructure)

• Experience with project management and organisational skills.

• Excellent communication and interpersonal skills.

• Proven ability to build and maintain client relationships.